Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: March 2024

1. General Questions

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2. Product Questions

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3. Payment Questions

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4. Shipping Questions

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5. Contact Questions

1. General Questions

What is your return policy?

The Nail Treasure customizes all nail sets as per Order details , Hence We cannot accept any returns or cancellations once the order is successfully placed.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can Track your order Here, Or on our website Shipment Tracking section.

Can I cancel or modify my order?

We customize all nail sets as per demand, hence we cannot cancel or modify your order once it is successfully confirmed.

Do you have a physical store?

Currently, we do not have a physical store. However, with all your support, We will open it soon.

2. Product Questions

Which variant should I order?

We offer our Products in three variants, And shape & Length of your Choice.

Such as Set of 14 nails ( Any 10 will fit )

Custom Size ( Upload image of hand & thumb & provide size in notes as per Size Guide.

Set of 24 Nails ( Which includes all sizes )

How to Apply?

You can apply your The Nail Treasure™️ Press on Nails As per listed in this blog, Also you will get the Application & Removal Guide along with your order.

How to Remove?

You can remove your The Nail Treasure™️ Press on Nails As per listed in this blog, Also you will get the Application & Removal Guide along with your order.

How long Press on Nails stay?

Our The Nail Treasure™️ Premium Nail glue, will help your Press on nails stay for upto 12 days easily.

Any Special care?

Follow The Nail Treasure™️ Guide for proper application & removal instructions. Sets with jewels/accessories are fragile and need to be handled with extra care.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including UPI, credit cards (Visa, MasterCard, American Express)

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely.

4. Shipping Questions

How long does shipping take?

All our nails are made to order - specially handcrafted by Extremely talented Professional Nail Artists from all over India. In order to ensure perfection in each and every Nail set that is curated with love , we need total time of 15 working days. This timeframe includes making time and days taken by logistics. Time may vary in case of international shipping.

Thankyou for your cooperation.

How much does shipping cost?

Shipping cost depends on your location.

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. And sometimes we offer Sitewide free shipping on all products.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing [Thenailtreasure@gmail.com]

What are your business hours?

Our business hours are Monday through Saturday from 11:00 AM to 7:00pm IST.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at [thenailtreasure@gmail.com].